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App Corp
Full-service software engineering
Engineering your experience…
App Corp
Full-service software engineering
Engineering your experience…
Faster resolutions, happier users, and a helpdesk that scales
AI helpdesk automation that triages tickets, drafts responses, and self-serves common IT and operations requests — while giving your agents full context at handoff.
40–70%
Routine tickets deflected
<1 min
First response
Jira/Zendesk/etc.
Tool integrations
4–6 wks
Deployment time
Helpdesks are the front line of every company's operations — and the place where requests pile up: password resets, access requests, "what's the status" questions, and repetitive tickets that bury the real incidents.
We build AI helpdesk automation that sits in front of your ticketing system: it triages and categorises every ticket, drafts accurate responses from your knowledge base and runbooks, self-serves common requests like access and status changes directly, and hands off genuine incidents to agents with full context and suggested next steps.
The result is a helpdesk that absorbs routine work, a team focused on real problems, and users who get answers in minutes.
Every ticket classified by type, urgency, and affected service at intake — routed to the right queue or resolved automatically before a human sees it.
Draft responses grounded in your knowledge base and runbooks, with citations — so agents approve instead of research and write from scratch.
Common requests — password resets, access grants, status checks — resolved end-to-end via integrations with your IAM and ITSM systems.
Real incidents escalate with the full conversation, affected systems, and suggested diagnostic steps, so agents start solving instead of investigating.
Native sync with Jira Service Management, Zendesk, Freshservice, or custom queues — the AI drafts, your team approves, everything lives in your existing tool.
Resolution-time, deflection-rate, and SLA-compliance dashboards, with automated reports on where the helpdesk is winning and where it's struggling.
We analyse ticket types, volume, SLA targets, and knowledge base quality, and identify the highest-value automation and self-service opportunities.
The assistant is grounded in your knowledge base and runbooks, connected to your ticketing and ITSM systems, and validated against a sample of real tickets.
The assistant works live tickets in shadow mode and then with a pilot group approving drafts. We measure deflection and accuracy, and tune with your agents.
The assistant goes live with your autonomy and escalation rules, with weekly accuracy reviews, retraining on agent corrections, and an ops runbook.
Many of our best projects combine two or more services from the list below.
Let's build something great
Book a free 45-minute scoping call. Walk away with a clear picture of what we would build, how long it would take, and how much it would cost — regardless of whether you move forward.
Average response time: 2 business hours. No commitment required.
"App Corp delivered a production-ready AI platform in 11 weeks that our internal team estimated would take 9 months. The architecture is clean, the docs are thorough, and the product works exactly as specified."
Emily Park
CTO, PetScreening
50+
MVPs
98%
Retention
10wk
Avg. launch