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App Corp
Full-service software engineering
Engineering your experience…
App Corp
Full-service software engineering
Engineering your experience…
Resolve tickets instantly, escalate the rest with full context
AI support automation that answers customer questions from your help content, resolves common issues end-to-end, and hands off complex cases to humans with complete context.
40–70%
Tickets auto-resolved
<5 sec
First response
4–6 wks
Deployment time
Holds/improves
CSAT on escalations
Customers expect answers in minutes, not days. Most support teams are stuck re-answering the same questions while genuinely hard cases wait behind them in the queue.
We build AI support systems that sit in front of your support stack: a conversational agent grounded in your help centre, product docs, and past resolutions that resolves routine issues instantly — password resets, status checks, refund eligibility, troubleshooting. When a case needs a human, it's routed with the full conversation, sentiment, and customer context already summarised, so your agents stop re-reading history and start resolving.
Every resolution is logged and continuously used to improve the model, and you keep full control over deflection targets and handoff rules.
A conversational agent that answers from your help centre, product docs, and past tickets with citations — not hallucinated answers — across web chat, email, and social inboxes.
End-to-end resolution of common issues: account management, order status, refunds, and troubleshooting, integrated with your product APIs so actions actually complete.
Complex or high-risk cases auto-escalate to the right human with a full context summary, sentiment score, and suggested resolution — no repeated questions, no lost history.
Native sync with Zendesk, Intercom, Freshdesk, HubSpot, or a custom queue — AI drafts responses, agents approve, and everything lands in the same tool your team already uses.
Agent edits and closed resolutions feed a retraining pipeline, so deflection rate and answer quality improve automatically every week.
Sentiment monitoring, escalation for abusive or high-risk topics, PII handling, and full audit logs of every AI interaction for compliance review.
We analyse ticket volume, categories, resolution content, and channel mix to identify the highest-value automation targets and define deflection-rate goals that don't sacrifice CSAT.
Your help content is ingested into a retrieval pipeline, and the assistant is built and tested against a gold set of real past tickets to measure resolution accuracy before it meets customers.
The assistant handles live traffic in shadow mode — resolving internally, comparing against human outcomes, and surfacing gaps. A pilot group then uses it with human approval on every reply.
The assistant goes live with your configured autonomy and handoff rules, with weekly accuracy reviews, retraining on real resolutions, and an ops runbook for your team.
Many of our best projects combine two or more services from the list below.
Let's build something great
Book a free 45-minute scoping call. Walk away with a clear picture of what we would build, how long it would take, and how much it would cost — regardless of whether you move forward.
Average response time: 2 business hours. No commitment required.
"App Corp delivered a production-ready AI platform in 11 weeks that our internal team estimated would take 9 months. The architecture is clean, the docs are thorough, and the product works exactly as specified."
Emily Park
CTO, PetScreening
50+
MVPs
98%
Retention
10wk
Avg. launch